OPERATIONAL EXCELLENCE

• Continually enhance Board and Management structure and relationships.
• Proactively respond/adapt to proposed and mandated changes from external sources.
• Allocate resources appropriately.
• Proactively explore enhanced operational and alternative funding solutions.
• Support ethics driven decision making throughout the organization.
• Continually foster and support a culture of safety.
• Continually enhance information management and service delivery.
• Continually enhance the organization’s performance management systems to foster a

EXCELLENCE IN RESIDENT/PATIENT CARE & SERVICES

• Effectively provide timely, safe and supportive admission services to each resident/patientand family.
• Maximize safety for residents/patients.
• Enhance communication and information sharing as it pertains to resident/patient care.
• Explore ways to embrace changing resident/patient demographics.
• Align standards of care with evidence based best practices and FHA initiatives.

HEALTHY WORKPLACE FOR STAFF & VOLUNTEERS

• Foster a culture of staff wellness.
• Enhance processes related to orientation, performance appraisal and professional development.
• Proactively address issues related to recruitment, retention and succession planning.
• Maximize safety.

SAFE AND HEALTHY PHYSICAL ENVIRONMENT

• Continually maintain and enhance building structure and environmental systems.
• Effectively manage environmental risk.

POTENTIAL FOR CHANGES IN SERVICE WITHIN OUR EXISTING SPACE

• Develop business plans to meet future requirements.